What Our Customers Have To Say
Our customers are the most important people in the world to us. Our goal is for them to be MORE than satisfied with us. The best way for us to learn how to improve our services is to find out what our customers think of our performance. We have included some of their responses.
Please contact us to learn more.
Comfort Club (our annual maintenance program)
"All of your staff have always been friendly, helpful, courteous and professional. I would never have a need to do business with any other company." Angie Salvo
"We were pleased with the quick, courteous service from you. We really appreciate your calling us to let us know when you will be there and then coming when you say you will. We have recommended you to family and friends and know that some of them have became your customers." Joe G. Dillard
"I am always impressed by the professional manner of your employees and by your company as a whole." Larry Metcalf
"Very friendly crew, good working guys together and good job. It was nice to have a nice honest trusting crew in my house when not home. Thanks so much for the good job done. " Rex A. Findley
"Professional, courteous, complete - as always." Richard Royer
Repair/Service
"This was the best service I have received from a company assisting with home repairs. Everyone seemed authentically concerend about my situation of being without heat on the coldest days of the winter and seemed to work at expidiating the process of installing a furnace and AC at a very reasonable price." Patrick Brown
"A+ I lucked out! These guys are great!!" Louis Wappel
"Very courteous. Office staff especially pleasant to talk to." Jeffory Baxter
"Chapman's has always responded very promptly when I needed help. The workmen have been friendly and willing to answer questions, or offer helpful suggestions." Janet Welsh
Need help with service? Would you like to know how much we charge to come out? Who knows - hopefully, others will see something you've said on this page one day soon.
Installation
"We came home from our Christmas vacation to NO HEAT! Chapman came out to our house on New Year's Eve to diagnose the problem and give us options. the installers were there on two days- battling blizzard and sub-zero temps to get our new furnace up and running. Everyone we met from Chapman was friendly, courteous, informative and prompt. We appreciate everything you did for our family." Amy Brotherton 2/10
"Wayne is so knowledgeable! The entire team were so efficient and courteous- they had a big job replacing that boiler furnace!" Pauline Landhuis 2/10
"Every one was very cordial and professional. There was not one scrap of debris left behind, which I really appreciated." Susan Taylor 2/10
"These boys did a very professional job- very friendly demeanor and very thorough in all explanation during install- Thanks." Michael Halliburton 2/10
"Ryan, Alan and Mike were all very courteous. They explained everything as they went along and any questions I had. They also offerered to do little helpful tasks like connecting a hose to my water heaters. Something I had not been capable of doing. It was exceptionally helpful to have Mr. Robb facilitate the loan process. Thank you for all your work." Peggy L Marrero 2/10
"Ellis and terry did a great job. Very professional, courteous and knowledgeable. This was much easier than I had expected getting my whole system replaced. Great Job! I highly recommend Chapman." Charlie Huff 2/10
"I wish to say, your men who work for you are outstanding workers and very courteous. also outstanding in helping your customers. I enjoyed every minute they were here. Again fantastic young men." Peggy Needham 2/10
"We cannot compliment all of your crew enough that helped us when our furnace went out. Ron, you have a wonderful group of employees to be so proud of. We appreciate all that you do." Larry & Betty Sieckmann 1/10
"Very helpful from sales to install including walking us through city loan process." Julie Davis 1/10
"Ellis & TJ were very professional & courteous." Holly Musick 1/10
"Your installaters were so considerate and very friendly. It was very coldd weather and they made sure we were comfortable. They had our furnace on very quickly. Thank you for wonderful service." Orian & Evelyn Smith 1/10
"Everything went exactly as Thad said. The installers, Gerald & Tim were very courteous and helpful. I'm very pleased with the job. The weather conditions were horrible but they put down runners and left no mess at all." Jerry Coats 1/10
"Very pleased w the installers friendliness, willingness to explain and attempts to keep "the mess" under control. Thought the original sales/assessment presentation was professional, informative, and inspired confidence in the company." David & Candy Megahan 1/10
"We really appreciate the prompt and courteous staff at Chapmans. From the initial call to Thad Derboven. On the way through the final install we were treated very well. And, we are warm again!! Thanks!! Marty & Sherry Wohlgemuth 1/10
"From the first phonecall made to Chapmans I've had an excellent experience- prompt service, courteous and professional interactions, and an obvious attention to details and doing quality work. The crew even arragned for someone to drop off some space heaters when my old furnace pooped out just before installing my new system. I would recommend them to anyone." Deborah Beroset 1/10
"Ryan & Alan did a very good job on the installation of our new heater." Dale & Jan Hughes 1/10
"Timely, efficient, very competent installation of an energy-saving system. Our furnace was inoperable so Chapman provided space heaters and a temporary "fix" for several days until the new equipment was delivered. Excellent service." Al Mermelstein 1/10
"Everyone that we dealt with from Chapmans was professional and courteous. Also, everything was done expeditionusly." Sandra Ward 1/10
"Ellis & TJ were both very good to work with. They are excellent professionals." Frank & Peggy Brown 12/09
"We just installed our third Chapman heatpump and furnace system. Wouldn't have continued yrs of business unless we were happy w/ Chapmans energy efficient systems and wonderful employees." Beth & Mike Pope 12/09
"Efficient and friendly service. I appreciate how each of the four installers introduced themselves to each of us." John Melick 12/09
"Chapman's crews are the best from Aaron, who came out to check our old system, to thad, who completely informed us on the various new systems available to us, to the installers who were all very friendly yet professional. Ellis explained everything to us after installing the unit. We are very satisfied with Chapman." Danny & Kathy Forth 11/09
"Excellent customer service from start to finish. Thad was very knowledgeable and always quick to respond." Greg Nelson 11/09
"Prompt and professional service- as always. We always use Chapman!" Mark Gutchen 11/09
"We were delighted with the very prompt response, with the options for replacement equipment and the knowledge and professionalism of the staff." Margaret Conroy & Connie Hall 11/09
"We were very satisfied with the quick service and installation of thie furnace and heatpump." David Williams 11/09
"They went the second mile. This is my third Lennox furnace so I was very interested in the improvements that has been made." Dorothy Thompson 11/09
"I absolutely cannot say enough good things about the installers... prompt, courteous, professional, thorough and extremely informative. The experience could not have been better. These guys were exceptional and went the extra mile to make this a great experience." Gary Crowley 10/09
"Everyone was extremely helpful! Excellent service!" Jane Crow 10/09
"Tate Robb was very helpful explaining all the new products and discussing our options. Gerald and Eric did an excellent job installing the furnace and A/C- we were pleased!" John & Janice Harlson 10/09
"Tate and his installation crew did a great job installing my new heating system. They answered all of my questions and were thorough in their work. I would recommend Chapman highly!" Keith Broadus 10/09
"Despite having to work in down pouring rain, Jeremy and Ryan did an excellent job replacing my old Lennox heat pump, furnace and humidifier. Of course, Thad's responsible appraisal and professional customer service started the Chapman experience" Howard Cerini 10/09
"From the very beginning, Wayne, Mike and Thad have been consummate professionals! My wife & I couldn't be more satisfied. They patiently explained every step and knew exactly how to do their business. Courteous, hard-working, professionals. I will gladly recommend them to all my friends. Mark & Bette Stuart 10/09
"Excellent job- on time; very knowledgable. Thank you! Linda Jo Jones 10/09
"Excellent job guys. You arrived on time, finished on time, performed quality work and were very courteous to us during the entire process." Richard & Tammy Greenup 10/09
"gerald & Eric did a great job and always sought to keep me in the loop and on board during the install. The install was neat and clean up throrough" Jesse Eickholt 9/09
"We are very pleased with work. Workers were courteous, answered all questions in a professional manner." Steve & Sara Kramer 9/09
"Tate Robb was very helpful explaining all the new products and discussing our options. Gerald and Eric did an excellent job installing the furnace and A/C- we were pleased!" John & Janice Harlson 09/09
"Things went well, size of unit was a hickup through small access. We worked around it and got it done. Looks nice and performs very well." Craig Rennick 9/09
"Professional, Courteous, fast & thorough. Excellent service & comparable pricing." Marshia Suntrup 09/09
"We really appreciate your great service. Phil was extremely helpful in getting us set-up with a furnace and air conditioning unit without being pushy or high-pressure. He listened to our concerns and worked out a package that fit our needs. We also were impressed with the care that the installers took in getting our furnace installed quickly so we weren't without service. Both Bob and his assistant (Alan) were courteous and helpful in explaining the new unit. Mark and I would recommend Chapman's to anyone considereing getting a new furnace or air conditioner. Thanks again for the great job." Mark & Marsha Hansen
"From Phil coming out 1 hour after we called for an estimate, to Bob treating our house like it was his own, your whole company made a big job a painless event. Thanks for doing exactly what you promised to do!" Barry & Sheila Bennett
"Great response time to estimates and questions. It was nice doing business with you. I appreciate the time to come to Pilot Grove both for the estimate and the installation w/o additional fees." Robin Wassman
"Chapman's service was outstanding from start to finish. Phil provided superior sales service & Bob was a master at installation. Both were helpful, professional & extreamly courteous." Amber Cox
"I've been a satisfied customer throughout one new furnace,one new air conditioner, a duct cleaning, and four years of yearly seasonal maintenance. I wish I could find the same reliability, expertise, personalized service, product educ... all around service in all service areas (for my car, for instance!) Thank you." Cher Stuewe-Portnoff
"Tate was very courteous and thorough salesman, very friendly. I was not home when the installer was working but everything was clean and working when I got home." Jill Daval
"I am very glad Chapman's replaced my unit, my electric bill went down 42%. I wasn't expecting that big of savings." Barry Benett
"Wayne did an absolute exvellent job. He spent two full days installing our new system. I am very picky at work being done and I cannot find any problems or concerns. He truly performed the work as it was his own home! Thanks." Stephen P. Monticelli
"Our heating system consisted of 2 very old furnaces from when our house had been a duplex. As a single family dwellling now, Tate helped to figure out how to have 1 new, smaller, more efficient furnace installed and was able to add air conditioning too. We'd had others look at the system and say it couldn't be done. We were thrilled after talking to Tate. He was a thoughtful problem-solver who knew there was a way to do this. Arron and Wayne were the installers, answering our questions and striving to find the best way to set up the new system. The new system is tidy and compact. All the debris from 2 large, old furnaces disappeared. Our renters say they can tell a big difference in the heating, it's much warmer. Our experience with Chapman was excellent. I looked for a company with NATE certified technicians and found a company with excellent service in every area from Donna answering my questions from the office and the guys in the field being friendly, helpful, and knowledgable. I would recommend Chapman to everyone. Great service!! Thank you." Paula McFarling
"Finding Chapmans after we moved to Columbia was a wonderful discovery. We've never once been disappointed with the service. The technicians have been professional, knowledgable, courteous and very skilled. The work has been fully explained and completed in a timely manner. Chapmans made replacing our air conditioner and furnace a breeze. Our technician Ellis, did a fabulous job. Everyone at Chapmans does a great job, they are pleasure to talk to and work with." Dick & Georgina Coder
"I have never recieved the prompt, courtious response from servicemen before now. It is totally refreshing to have had this type service. Your crew did what I would consider excellent (top of the line) installation, and I appreciate that." Raymond E. Dailey
"I appreciate the honesty of your salesman whose advice saved me money." Charles A. Hardy
"I can't thank you enough for all your hard work. Everyone was so easy to work with. I will recommend you to all my friends." Molly K. O'Donnell
We're humbled, but we've also learned over fifty years that we're only as good as our next happy customer.
Maybe that'll be you. How may we make you happy?